FAQs

COUPON CODE

  • One use per customer
  • One coupon per order

SHIPPING & HANDLING

Delivery Time = Processing time + Shipping time

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 10 – 15 business days (in regular seasons) or more depends on holiday seasons.

Standard Shipping: 7 – 10 business days (in regular seasons) or more depends on holiday seasons.

International Shipping: 1 – 4 weeks (in regular seasons) or more depends on holiday seasons.

At the moment, our shipping cannot deliver to US Military bases. We apologize in advanced for this inconvenience.

HOW LONG DOES DELIVERY TAKE?

Shipping time depends on your location.

For United States orders, please allow 7-10 business days (average) for the items to arrive.

For Canada, Australian, and New Zealand orders, please allow 14-26 business day (average) for items to arrive

For United Kingdom orders, please allow 4-6 weeks for your order to arrive. Due to custom policies of United Kingdom, our deliveries to the U.K take the longest.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at [email protected] or contact us page or leave a message on the online chat.

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

Gearsaiyan successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

HOW DO I RECEIVE MULTIPLE ITEM ORDERS?

If you order several products, each one will be sent in a separate package (in most cases).

HOW DO I PLACE AN ORDER?

Simply choose your style from the dropdown menu on the product page then click the “Add to cart!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

HOW DOES Gearsaiyan OPERATE?

Gearsaiyan is an online retailer of custom designed crowd-sourced apparel. All merchandise is custom printed and shipped directly to you once the campaign has ended. If you are a designer, you can sell your own creative designs and take orders from supporters with no upfront costs and let GearSaiyan handle your fulfillment and shipping to your customers.

HOW SECURE IS MY PERSONAL INFORMATION?

The GearSaiyan Shop adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

CANCELLATIONS 

If you change your mind about your purchase, please sending us an email to [email protected] and provide your order number and the modification you would like to make.  We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.

HOW DO I TRACK MY ORDER?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

For further assistance, please contact our Customer Service through email [email protected]

I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

The tracking site says Delivered but I haven’t received my order yet.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

Contact us:

[email protected]