Refund Policy

By placing an order, you have confirmed that you have read, understood, and accepted these following policies.
We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge. All our products are made-to-order so we typically do not accept returns or exchanges due to user errors such as incorrect selection of sizes, designs, colors, etc. Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the 20% difference between the advertised images and the actual item you received.

Refund policy

Our policy lasts 7 days from the date that you receive your product from us. If 7 days have gone by since the delivery of your purchase, we can’t offer you a refund or exchange, unfortunately.

We are committed to providing you with the absolute best products and are happy to replace your order for any of the following reasons:

  • The product is flawed.
  • The print quality is poor.
  • The product you received is different from the product originally represented on our site.

Please email us at [email protected] with a photo of the product you received along with detailed shots you wish to include.

We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Customers are responsible for return and exchange shipping rates.

Please allow 3-5 business days after your return is received for a refund to appear.

Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all pieces of evidence to clarify shipping/product errors is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. Wrong product shipped
Please send some pictures as proof, which include:

  • Picture of the wrong sneakers you received
  • Picture of the shipping label.

Size issue
Please send the picture as proof:

  • Picture of the shipping label.
  • Photo measure the size of the product with a ruler.
  • The tag size on the outsole
  • The length of the insole was measured by a ruler (as the image below)
  • Picture of the product you received

At Christmas & New Year Season please make sure to choose the right shipping option.

Contact Us: GEARSAIYAN

  • USA Address: 2679 W Main St Littleton, Unit #468, CO 80120 United States

Contact: [email protected]